RETURNS & EXCHANGES

If you are not 100% happy with your purchase, you are more than welcome to return your item(s) to us within 14 days of receipt.  Simply follow the below steps:

1 - Email us your order number and reason for return to returns@ivycabin.com

2 - Wrap up your items securely.

3 - Post your parcel making sure you use a secure and traceable means of return and keep your proof of postage.

To be eligible for a refund, your items must be unused and in the same condition that you received them in.  It must also be in the original packaging.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Your refund will be processed within 10 working days to the original method of payment.

 

Exchanges

We only exchange items if they are defective or damaged.  Please email us immediately if your order is damaged in any way - returns@ivycabin.com